Software version v4.3 introduced the capability to select different image resolutions on a per camera basis. On certain models this will influence the maximum capability. The table below details the current specifications.
Systems running software prior to v4.3 will only record at 2CIF resolution.

Software version v4.3 introduced the capability to select different image resolutions on a per camera basis. Systems running software prior to v4.3 will only record at 2CIF resolution. The following table details the image resolutions attainable.

To add PTZ functionality to a Visioprime system use the following procedure:
1. Locate the shortcut to the application on your desktop and right click on it as shown below, select properties and release the mouse button. The Properties dialog opens.

2. In the Target field in the Properties dialog, leave a space and then type /PTZ at end of the entries already in the field.

You may find some parameters already configured on your system following installation. Do not remove or modify these entries without first consulting your Visioprime consultant.

To add Sequencer functionality to a Visioprime system use the following procedure:
Note: This procedure assumes that your system has the Sequencer hardware upgrade.
1. Locate the shortcut to the application on your desktop and right click on it as shown below, select properties and release the mouse button. The Properties dialog opens.

2. In the Target field in the Properties dialog, leave a space and then type /Seq at end of the entries already in the field. (Note: Command line switches are case sensitive.)

You may find some parameters already configured on your system following installation. Do not remove or modify these entries without first consulting your Visioprime consultant.

1. Locate the shortcut to the application on your desktop and right click on it as shown below, select properties and release the mouse button. The Properties dialog opens.

2. In the Target field in the Properties dialog, leave a space and then type /FDB at end of the entries already in the field.

You may find some parameters already configured on your system following installation. Do not remove or modify these entries without first consulting your Visioprime consultant.


3. Click OK
4. Run the program double clicking the Visioprime icon on the desktop.
5. Enter an administrators password. If the passwords have never been modified, the default is:
Username: Administrator
Password: Administrator
6. Click OK
7. All recordings will now be deleted. When the message "Database was successfully flushed" appears, click OK.
8. Repeat STEP1.
9. In the Target field in the Properties dialog, delete only the /FDB command at end of the field.
NOTE! DO NOT REMOVE ANY OTHER COMMAND OTHER THAN /FDB
10. Click OK. Recording will restart next time the Visioprime program is run.

It is possible to rename your system and/or add it to a domain. However all images are referenced by the system name. It is therefore imperative to flush the database first to avoid orphaning files which will leave the hard disk permanently full.
NOTE: FLUSHING THE DATABASE WILL CAUSE ALL RECORDINGS TO BE DELETED!
1. First follow the procedure for flushing the database. Click here.
2. Do not restart the Visioprime program. Right click My Computer and select properties.
3. Select the Computer Name tab and click Change.
4. Modify the Computer name and or Domain fields and click OK. OK again.
5. Restart your system.

This error message appears if you have not yet unlocked your software. In some instances, it will be necessary to unlock the software again if your hardware setup has changed significantly (e.g. new network interface).
To view the unlock procedure,Click here

You are trying to to save a configuration which is above the number of images/seconds (IPS) for which your system is specified.
Reminder of system specs-

MODEL	PAL	NTSC
Visioprime-PXL	400	480
Visioprime-FX/FXL	50	60
Visioprime-EX	50	60
Visioprime-E	12	15

This specification is measured per system and divided over the all video inputs. The worst case scenario is always assumed. E.g. all cameras triggering on alarm simultaneously.
There are three areas within the Supervisor configuration where IPS can be set: Cameras, Events and Schedules.

This message is usually occurs after the server has been renamed (Windows computer name) with out following the correct procedure.
To view the server renaming procedure. Click here.
To resolve this error you must now flush the database and remove any video files from the hard disks.
NOTE: FLUSHING THE DATABASE WILL CAUSE ALL RECORDINGS TO BE DELETED!
1. Delete the contents of the folder D:\dvms\output
2. If you have additional hard drive upgrades, delete the contents of the following folders as appropriate.
E:\dvms\output
F:\dvms\output
G:\dvms\output
H:\dvms\output
I:\dvms\output
3. Locate the shortcut to the application on your desktop and right click on it as shown below, select properties and release the mouse button. The Properties dialog opens.

4. In the Target field in the Properties dialog, leave a space and then type /FDB at end of the entries already in the field.

You may find some parameters already configured on your system following installation. Do not remove or modify these entries without first consulting your Visioprime consultant.


5. Click OK
6. Run the program double clicking the Visioprime icon on the desktop.
7. Enter an administrators password. If the passwords have never been modified, the default is:
Username: Administrator
Password: Administrator
8. Click OK
9. All recordings will now be deleted. When the message "Database was successfully flushed" appears, click OK.
10. Repeat STEP1.
11. In the Target field in the Properties dialog, delete only the /FDB command at end of the field.
NOTE! DO NOT REMOVE ANY OTHER COMMAND OTHER THAN /FDB
12. Click OK. Recording will restart next time the Visioprime program is run.

No. sPlayer is configured as standard to replay with the mute activated. Simply click on the speaker icon to enable the audio function.

A '.saf' file is an audio file and a '.mw' file is a video file. Both of these files are encrypted and fully lip-synchronised.

To record on events only, set record time to 'Always'. Set the ips for the camera to '0' and then click on either VMD or Alarm (or both), then in the event tab set, your desired ips and quality for recorded events. Recordings will now only occur during an event.

Visioprime software is protected by an unlock code which is provided per licence. After software installation you will have to unlock the software prior to use. In some instances, it will be necessary to unlock the software again if your hardware setup has changed significantly (e.g. new network interface).
1. Open the folder C:\dvms\security
2. Double-click on the application called visioOEM.exe, which opens the dialog shown below.

3. Supply Visioprime the unique hardware code of your machine. You can read this from the field labelled Target Hardware Code (you will also need to provide your purchase order number).
Phone: 01256378201
E-Mail: Visioprime Technical Support,
4. Visioprime customer support personnel can then generate a unique unlock code specifically for your machine and the application(s) you have purchased.
5. Enter into the Enter Unlock Code field.
6. Click the Unlock button to unlock the application(s)
The unlock key is written to a file on your system so, if for any reason you need to reinstall the application, you can use the same unlock code. In such situations, use the button labelled Find Unlock Code in File.
Note: The unlock code is unique to your hardware and the applications that you have purchased from Visioprime. It cannot be used to unlock applications on any other machine.