Visioprime software is protected by an unlock code which is provided per licence. After software installation you will have to unlock the software prior to use. In some instances, it will be necessary to unlock the software again if your hardware setup has changed significantly (e.g. new network interface).
1. Open the folder for the your application as specified below:
RemoteManager - C:\dvms\security
NetManager - C:\Program Files\NetManager\security
2. Double-click on the application called visioOEM.exe, which opens the dialog shown below.

3. Supply Visioprime the unique hardware code of your machine. You can read this from the field labelled Target Hardware Code (you will also need to provide your purchase order number).
Phone: 01256378201
E-Mail: Visioprime Technical Support,
4. Visioprime customer support personnel can then generate a unique unlock code specifically for your machine and the application(s) you have purchased.
5. Enter into the Enter Unlock Code field.
6. Click the Unlock button to unlock the application(s)
The unlock key is written to a file on your system so, if for any reason you need to reinstall the application, you can use the same unlock code. In such situations, use the button labelled Find Unlock Code in File.
Note: The unlock code is unique to your hardware and the applications that you have purchased from Visioprime. It cannot be used to unlock applications on any other machine.

NetManager or RemoteManager do not find the systems on my network:
Both NetManager and RemoteManager send out a broadcast message when you attempt to connect to Visioprime systems. If the system you wish to connect to is on a different subnet, the network router is likely to block this message and therefore the presence of the Visioprime system on the network will not be advertised to NetManager/RemoteManager.
NOTE: This problem can be corrected by one of the following to methods:
1. Add the /IPBox command line switch. This will enable the user to enter the IP address of the server on an alternative subnet. Click here.
2. Add a servers.lst file to the configuration. This will display a list of servers on known IP addresses regardless of their subnet. Click here.

If the Visioprime system you wish to connect to is on a different subnet, it is likely to be invisible when NetManager or RemoteManager try to connect. If you know the IP address of the Visioprime system, you can manually enter it by adding the /IPBox switch.
1. Locate the shortcut to the application on your desktop and right click on it as shown below, select properties and release the mouse button. The Properties dialog opens.

2. In the Target field in the Properties dialog, leave a space and then type /IPBox at end of the entries already in the field.

You may find some parameters already configured on your system following installation. Do not remove or modify these entries without first consulting your Visioprime consultant.

If you implement a static IP address scheme, Visioprime systems do not need to send TCP broadcasts to enable remote clients (NetManager, NetManagerLite and RemoteManager) to find them using the Connect dialog. An additional benefit of this scheme is that it enables remote clients to connect to servers that are not on the same subnet or LAN segment. To create a static hosts list on a client machine, use the following procedure
1. Create a new text file in the working directory of the application you are using. By default this is:
NetManager             C:\Program Files\NetManager\
NetManagerLite        C:\Program Files\NetManager\
2. Edit the text file to include a list of IP addresses followed by a <Tab> and the a desciptive name for the system.
Eg:
10.10.9.1       ServerName1
10.10.9.2       ServerName2
10.10.9.3       ServerName3
3. Ensure the list of servers finishes with a single carriage return <Enter>.
4. Save and exit.
5. Rename the text file to servers.lst
When the client application is next run, it will present the list of system names rather than scanning the network.

This error message appears if you have not yet unlocked your software. In some instances, it will be necessary to unlock the software again if your hardware setup has changed significantly (e.g. new network interface).
To view the unlock procedure, Click here.